Please read these Terms and Conditions carefully. By using this website, purchasing our services, or booking an appointment at Float Norwich, you confirm that you have read, understood, and agree to these Terms and Conditions. You cannot accept these terms and conditions on behalf of anyone else.
OUR RECOMMENDATIONS FOR FLOATING
Floatation is a remarkably simple and organic activity. Here are a few pointers to help you get the most out of your experience:
● For the best experience, we recommend floating nude. However, you are welcome to wear a swimsuit if preferred—please bring a bag for it afterward.
● We provide everything you need, including towels, body wash, shampoo, and conditioner. Hairdryers and straighteners are available in our Pamper Room. However, feel free to bring any personal toiletries, such as moisturiser or makeup.
● Avoid caffeine or other stimulants before floating.
● Try to eat lightly before your session—avoid being too full or too hungry—and limit excessive water intake beforehand.
● Salt can sting sensitive skin, so avoid shaving right before floating. Barrier cream is available for minor cuts. Floating is not advised if you have haemorrhoids.
● If you are menstruating, please use appropriate sanitary protection.
● If you suffer from severe motion sickness, floating may trigger similar symptoms. Consider taking motion sickness medication if required.
● If you have diabetes, be aware that floating can lower cortisol levels, potentially affecting blood sugar.
● Floating may reduce blood pressure, so if you already have low blood pressure, take care when exiting the pod. Sit up and pause before standing.
● Floatation Pods have a non-slip base, but salt residue can be slippery. Please move carefully in the pods and pod rooms.
● If you have recently dyed your hair, wait two weeks before floating (or 30 days for red shades). The water must run clear when washing your hair at home before you float. A swimming cap will not prevent dye from leaking into the pod.
● Everyone’s float experience is unique and may take multiple sessions to fully appreciate. Please approach your session with an open mind.
Terms and Conditions
CONDITIONS OF BOOKING
● All sessions must be prepaid at the time of booking.
● Cancellations or reschedules require at least 24 hours’ notice. Late cancellations or missed appointments will be charged in full.
● Sessions are subject to availability. We will always do our best to accommodate your preferred time slot.
● Please arrive 15 minutes before your booking. If you arrive late, we may need to shorten your session. If you are over 20 minutes late, we will be unable to provide your session at all.
● Gift vouchers are valid for 12 months from the date of purchase. Expired vouchers cannot be used.
● Refunds are available within 28 days of purchase. After this, vouchers are non-refundable, in accordance with the Consumer Rights Act 2015.
● All refunds are subject to a £5 administration fee to cover card and bank charges.
AGE RESTRICTIONS
● The minimum age for Floatation is 16 years. However, minors aged 10-16 years may float with parental consent and attendance.
● The minimum age for Cryotherapy and InfraRed Sauna is 16 years, but those under 18 require parental consent and attendance.
Membership Terms
MONTHLY CLUB MEMBERSHIPS
By signing up for a Float Norwich membership, you authorise Float Norwich Ltd. to deduct your monthly fees from your debit/credit card on a subscription based service. Payments will be processed on the same date each month. Memberships operate on a month-to-month basis after a minimum 3-month commitment.
MEMBERSHIP CANCELLATION
● To cancel your membership, submit a written notice 7 days before your next billing cycle.
MEMBERSHIP SHARING
● Memberships are fully transferable and can be shared with family, friends, or colleagues.
MEMBERSHIP FLOAT ROLLOVER POLICY
● Monthly membership floats must be used within the billing cycle and cannot be carried over into the next month.
● If you do not use your allocated floats within the billing period, they will expire at the end of that cycle.
● If you wish to cancel your membership, you must follow the cancellation policy outlined above.
USAGE CONTRAINDICATIONS
FLOATATION
You must not float if:
● You are under the influence of drugs, alcohol, or illegal substances.
● You have oils or creams on your body.
● You have recently dyed your hair (see guidelines above).
● You have communicable diseases, open wounds, or unhealed tattoos.
● You are in the first 13 weeks or are over 37 weeks of pregnancy or within 8 weeks postpartum (post-birth check required).
● You have had surgery within the last 8 weeks.
You should consult a doctor before floating if you have:
● Serious heart disease, epilepsy, or chronic kidney disease.
● A history of ear infections (ear plugs are provided).
FLOAT POD CONTAMINATION POLICY
If you contaminate the float pod, you will be liable for cleaning and repair costs. This includes, but is not limited to:
● Hair dye stains in the pod.
● Failure to wear appropriate sanitary protection.
● Urinating or vomiting in the pod.
CRYOTHERAPY
You must not use cryotherapy if:
● You are pregnant or within 8 weeks postpartum (post-birth check required).
● You have metal implants that protrude the skin layer (excluding dental fillings).
● You have communicable diseases, open wounds, or skin disorders.
● You are under the influence of drugs, alcohol, or illegal substances.
● You have cold intolerance, cold urticaria, cryoglobulinemia, Raynaud’s disease, or other conditions exacerbated by cold exposure.
● You have had a recent heart attack, stroke, uncontrolled seizures or or severe hypertension (>180/100)
● You have a pacemaker.
MASSAGE CHAIR
You must not use the massage chair if:
● You are pregnant or within 8 weeks postpartum (post-birth check required).
● You have a pacemaker or other electronic medical implants.
● You have severe osteoporosis or fragile bones.
● You have deep vein thrombosis (DVT) or a history of blood clots.
● You have untreated spinal injuries, fractures, or herniated discs.
● You have open wounds, skin conditions, or recent surgery in the treatment area.
● You have severe varicose veins or any condition that may be aggravated by mechanical pressure.
● You are under the influence of drugs, alcohol, or illegal substances.
● You are over the maximum weight limit of 18 stones (114 kg)
● You are over the maximum height limit of 6ft 5in (195cm)
You should consult a doctor before using the massage chair if you have:
● Cardiovascular conditions, including uncontrolled high blood pressure.
● Diabetes with neuropathy, as reduced sensation may increase the risk of injury.
● Chronic pain conditions, such as fibromyalgia, that may be aggravated by deep massage pressure
INFRA-RED SAUNA
You must not use the infra-red sauna if:
● At any time during pregnancy.
● Within 8 weeks of giving birth (please ensure you have had your post-birth check with your midwife).
● Within 8 weeks of any surgery.
● You are under the influence of alcohol or drugs.
● You have any communicable or infectious disease or illness, skin disorder, large cuts, open sores or wounds.
● You are menstruating and not using appropriate sanitary protection.
● You have a heart condition including but not limited to: heart disease, myocardial infarction, unstable angina or severe aortic stenosis.
● You have a medical condition that inhibits my ability to sweat.
● You are not wearing suitable swimwear for hygiene purposes.
LIABILITY STATEMENT
The information on this site and the services provided at Float Norwich do not constitute medical advice. It is your responsibility to consult a medical professional before participating in any sessions.
Float Norwich Ltd. is not liable for any injury, loss, or damage unless caused by gross negligence or willful misconduct. You agree to participate in our services at your own risk.
Float Norwich warrants that all services will be provided with reasonable skill and care.
FORCE MAJEURE
Float Norwich is not liable for cancellations or service interruptions due to circumstances beyond our control, including but not limited to government restrictions, power outages, or equipment failure.